Terms of service
2. PRODUCT INFORMATION AND CONTENTS
2.1. If you purchase a product that has characteristics clearly different from those shown online (you should note that some of the products are handmade, so there may be slight variations in relation to the images shown in terms of shape, color and weight), the buyer has the right to terminate the purchase and sale agreement under the applicable legal terms (right of free termination - see item 10).
2.2. If any product is not available after placing your order, you will be notified by email or telephone. At this point you can cancel the order with the respective refund, if you have already made the payment.
2.3. All information on price, products, specifications, promotional actions and services may be changed at any time by CLARA MEDRONHO.
2.4. The sale and consumption of alcoholic beverages to minors (18 years old) is prohibited. 1, Art.º 3, of Decree Law 106/2015, of 16 June.
5. ORDER
5.1. Once your order has been registered, the respective payment confirmed and all the products in your order being available, CLARA MEDRONHO undertakes to proceed with the shipment observing the following delivery times:
- Mainland Portugal, as a rule, within 2 to 3 working days.
- Azores and Madeira archipelago and/or international shipments outside the designated zones, contact us in advance via e-mail.
- The deliveries of orders may, in specific cases, suffer some delay in delivery due to sudden rupture of stocks.
5.2. At the time of delivery, the Buyer must inspect the packaging and the products shipped in order to check for any damage. If it is found that the products are damaged, the customer must not accept delivery of the order, which must be returned immediately through the Return mechanism provided for in www.claramedronho.com CLARA MEDRONHO will refund the amounts paid for the order and transport as soon as it receives and completes the return process at its headquarters.
5.3. CLARA MEDRONHO will not be responsible for non-compliance, or delay in compliance, with any shipping obligation due to a force majeure event, that is to say an event, act or omission, beyond its reasonable control.
10. EXCHANGE AND RETURN OF PRODUCTS
10.1. All products purchased at CLARA MEDRONHO, with the exception of cosmetic products, may be returned and refunded whenever the customer requests a return or exchange within 14 days after the date of receipt of the order, in accordance with Portuguese legislation applicable to distance sales.
In this case, the following conditions must be met:
- The products must be like new, undamaged, with all accessories intact and without signs of use, with the original packaging and sealed if that is the case;
- In case of exchange, return or cancellation of the order, the amount paid will be returned within a maximum period of 15 days, counting from the day the return is received by us.
- If the reason for the return is our responsibility (for example, defective, damaged or incorrect item) the return costs will be reimbursed. If the reason is different, the return cost will be borne by the customer.
10.2. CLARA MEDRONHO does not assume any responsibility in case of loss of return/exchange of the item sent by the customer.
10.3. If you wish to make a return, cancellation or exchange, contact us in advance via claramedronho@gmail.com and you will be provided with the necessary instructions.