Terms and conditions
1. SCOPE AND OBJECT OF THE GENERAL CONDITIONS
1.1. These General Conditions are intended, together with the order form and other elements referred to therein, to regulate the terms and conditions that govern the provision of the Online Store Service www.claramedronho.com by Parcela Soberba, Lda, with NIPC 516276093, hereinafter referred to as “CLARA MEDRONHO”.
1.2. The Service consists of providing, through the address www.claramedronho.com access to the Online Store which, in addition to providing information on a set of products, allows the User, electronically, to order the products disclosed therein, under the terms and conditions described herein.
1.3. The order of products must be placed by Users aged 18 (eighteen) years or older (minor persons must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, recognizing the User's electronic purchases, not being able to claim the lack of signature for non-compliance with the obligations assumed.
1.4. Online Store users are considered final consumers, subject to VAT assessment.
1.5. The sales process is subject to compliance with the rules defined by Law No. 25/2008 of 5 June, on the regime for preventing and repressing the laundering of illicit advantages and the financing of terrorism.
2. PRODUCT INFORMATION AND CONTENTS
2.1. If you purchase a product that has characteristics clearly different from those shown online (you should note that some of the products are handmade, so there may be slight variations in relation to the images shown in terms of shape, color and weight), the buyer has the right to terminate the purchase and sale agreement under the applicable legal terms (right of free termination - see item 10).
2.2. If any product is not available after placing your order, you will be notified by email or telephone. At this point you can cancel the order with the respective refund, if you have already made the payment.
2.3. All information on price, products, specifications, promotional actions and services may be changed at any time by CLARA MEDRONHO.
2.4. The sale and consumption of alcoholic beverages to minors (18 years old) is prohibited. 1, Art.º 3, of Decree Law 106/2015, of 16 June.
3. LIABILITY
3.1. CLARA MEDRONHO is not responsible for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or service to the User.
3.2. CLARA MEDRONHO declines any responsibility for any delay or impossibility of processing the order, namely upon delivery, resulting from an error or insufficiency of the data communicated by the User. Likewise, CLARA MEDRONHO cannot be held responsible if the breach of its obligations is attributable to an unpredictable or insurmountable fact of third parties or in case of force majeure.
4. USER OBLIGATIONS
4.1. The user undertakes to:
- Provide personal data and correct addresses;
- Do not use false identities;
- Respect the imposed order limits.
- Do not change the content of the Service or send messages that contain computer viruses or that could cause any other damage.
4.2. If any of the data is incorrect or insufficient, and consequently there is delay or impossibility in processing the order, or eventual non-delivery, the responsibility lies with the User, and CLARA MEDRONHO declines any responsibility. If the consumer fails to comply with any of these obligations, CLARA MEDRONHO reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services made available simultaneously by CLARA MEDRONHO to the same User;
4.3. It is expressly forbidden to use products purchased for commercial purposes, especially for the resale of goods, without prior agreement.
5. ORDER
5.1. Once your order has been registered, the respective payment confirmed and all the products in your order being available, CLARA MEDRONHO undertakes to proceed with the shipment observing the following delivery times:
- Mainland Portugal, as a rule, within 2 to 3 working days.
- Azores and Madeira archipelago and/or international shipments outside the designated zones, contact us in advance via e-mail.
- The deliveries of orders may, in specific cases, suffer some delay in delivery due to sudden rupture of stocks.
5.2. At the time of delivery, the Buyer must inspect the packaging and the products shipped in order to check for any damage. If it is found that the products are damaged, the customer must not accept delivery of the order, which must be returned immediately through the Return mechanism provided for in www.claramedronho.com CLARA MEDRONHO will refund the amounts paid for the order and transport as soon as it receives and completes the return process at its headquarters.
5.3. CLARA MEDRONHO will not be responsible for non-compliance, or delay in compliance, with any shipping obligation due to a force majeure event, that is to say an event, act or omission, beyond its reasonable control.
6. PRICES
6.1. The prices of the products displayed on the website www.claramedronho.com contain/include Value Added Tax (VAT).
6.2. The total price specified in the final menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation. Please only transfer the exact amount specified in your order confirmation and make individual transfers per order.
6.3. Shipping fees are calculated per order, and the exact price of the shipping fee will depend on the weight and the country where your order will be delivered.
7. SHIPPING COSTS
7.1. For mainland Portugal and/or international shipments to designated areas, the shipping costs mentioned at the time of purchase will be charged, depending on the weight of the order.
7.2. For unscheduled international shipments or to the Azores and Madeira Archipelago, please contact us in advance via email.
7.3. Alternatively, you can pick up your order for free at our points of sale by contacting us in advance via email.
8. PAYMENT METHODS
Products can only be paid for using the following payment methods:
8.1. Manual Payment:
8.1.1. Bank Transfer – After the order has been validated, you will receive an email with the necessary data to proceed with the payment. You have a period of 48 hours to complete it, otherwise the order will be cancelled. Please send proof of transfer to claramedronho@gmail.com with the order number in the subject. Your order will only be processed after receipt of payment in our account;
8.1.2. Mb way - With Mb way you can pay for your order quickly and conveniently using your smartphone, all you need is an MB WAY account. For more information or to find out how to create an account, see this page: www.mbway.pt
Mb way orders will only be processed after confirmation of payment, transfer the total amount of the order, indicating the order number in the description.
8.2. Paypal - When selecting this payment method, you will be sent to the Paypal platform page to proceed with the payment.
8.3. Credit Card - Stripe's payment system.
9. CANCELLATION OF ORDERS
9.1. At the User's request:
The User may cancel his order by requesting it to CLARA MEDRONHO via the telephone number or e-mail referring the order number, which will be accepted as long as it has not yet been processed. After processing, CLARA MEDRONHO will try to deliver it, but the User has the option of not accepting it.
For the purpose of cancellation, the User must indicate the following data to CLARA MEDRONHO:
- order number
- NIF with which you placed the order and delivery address
9.2. By decision of CLARA MEDRONHO:
CLARA MEDRONHO reserves the right not to process orders when it verifies any inconsistency in the personal data presented or observes misconduct on the part of the buyer. CLARA MEDRONHO reserves the right not to process any order or reimbursement, in the case of errors in the values and/or characteristics of the products, when these result from technical problems or errors beyond the control of CLARA MEDRONHO.
10. EXCHANGE AND RETURN OF PRODUCTS
10.1. All products purchased at CLARA MEDRONHO, with the exception of cosmetic products, may be returned and refunded whenever the customer requests a return or exchange within 14 days after the date of receipt of the order, in accordance with Portuguese legislation applicable to distance sales.
In this case, the following conditions must be met:
- The products must be like new, undamaged, with all accessories intact and without signs of use, with the original packaging and sealed if that is the case;
- In case of exchange, return or cancellation of the order, the amount paid will be returned within a maximum period of 15 days, counting from the day the return is received by us.
- If the reason for the return is our responsibility (for example, defective, damaged or incorrect item) the return costs will be reimbursed. If the reason is different, the return cost will be borne by the customer.
10.2. CLARA MEDRONHO does not assume any responsibility in case of loss of return/exchange of the item sent by the customer.
10.3. If you wish to make a return, cancellation or exchange, contact us in advance via claramedronho@gmail.com and you will be provided with the necessary instructions.
11. PRIVACY AND SECURITY POLICY
CLARA MEDRONHO collects the customer's personal data for the purpose of managing the customer account, billing, provision of information, in accordance with express authorization for the purpose, assuming the commitment of privacy and security in the treatment and maintenance of the personal data of each customer, in according to Law n. Order No. 67/98, of 26 October.
The entire payment process, from payment to the introduction of data inherent to the order payment process, is duly protected with appropriate electronic security tools.
12. INTELLECTUAL PROPERTY
12.1. The Store is a registered website and the Service provided by the website itself is the responsibility of CLARA MEDRONHO.
12.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
12.3. The User acknowledges that any content appearing in advertising, highlighting, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, by laws relating to industrial property and other property protection laws, whereby any use of these contents can only take place under the express authorization of the respective owners.
12.4. The User undertakes to fully respect the rights referred to in the previous number, namely refraining from performing any acts that may violate the law or the aforementioned rights, such as reproduction, commercialization, transmission or placement making such contents available to the public or any other unauthorized acts having the same contents as their object.
13. CONFLICT MANAGEMENT
In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform available at http://ec.europa.eu/consumers/odr or alternative dispute resolution bodies. For more information, see the VATIN Consumer Portal